> ## Documentation Index > Fetch the complete documentation index at: https://help-loyalife.xoxoday.com/llms.txt > Use this file to discover all available pages before exploring further. # Visibility claims > Review photo evidence from retailers and merchandisers to verify product or banner display compliance at their stores. Visibility claims are submissions where retailers or merchandisers upload photographs to prove they have displayed a product, shelf arrangement, or promotional banner at their physical location. Approving a visibility claim credits loyalty points that have been system-calculated based on the associated visibility asset. ## What are visibility claims When a visibility program is active, retailers and merchandisers can submit photo evidence directly from the mobile app. Visibility — Pending Actions tab showing Approval Workflow with 17 submissions in queue, and claims list with Partner Name, Claim ID, Submitted On, Merchandiser Upload (Yes/No), and Actions columns Visibility — All Status tab showing the same columns with a Status column added, displaying Approved, Pending Approval, and Pending with Other status badges for each submission The admin portal provides a structured review workflow so approvers can assess both images and partner details before making a decision. Visibility claims appear in claim reports and audit logs. You can filter any report by **Claim Type = Visibility** to isolate them. ## Reviewing a visibility claim Open a claim to see the full detail view, which is divided into the following sections. ### Approval workflow header Shows how many claims are currently in the queue and your position within it. Use this to navigate between claims without returning to the list. ### Claim details | Field | Description | | --------------------- | ----------------------------------------------------------------------------------------------------------- | | Claim ID | Unique identifier for this visibility claim | | Visibility Asset Type | The type of asset the partner was required to display (for example, shelf unit, window banner) | | Coordinates | Latitude and longitude recorded at the time of upload (read-only; captured automatically by the mobile app) | ### Image evidence Two image slots may be present, either separately or together. View Submission detail for claim #3659 showing Partner Upload panel with a shelf product photo, Merchandiser Upload panel showing Awaiting image placeholder, Partner Details section with partner name and submission timestamp, Merchandiser Details, Reward Points section, and Timeline with claim submitted entry | Slot | Uploaded by | Description | | ------------------- | ------------ | ----------------------------------------------------------------- | | Partner Upload | Retailer | Photo of the displayed product or banner taken by the store owner | | Merchandiser Upload | Merchandiser | Photo taken by the merchandiser who set up the display | Both images can coexist on the same claim. Review each image independently before making a decision. ### Partner details | Field | Description | | -------------- | -------------------------------------------------- | | Name | Partner's registered name | | Partner ID | Unique identifier | | Submitted Date | Date and time the claim was submitted | | Remarks | Any notes the partner included with the submission | | View Member | Link to the partner's full member profile | ### Merchandiser details This section is shown only when a merchandiser image is present on the claim. | Field | Description | | --------------- | ---------------------------------------- | | Name | Merchandiser's name | | Merchandiser ID | Unique identifier | | Submitted Date | Date and time of the merchandiser upload | | Remarks | Notes added by the merchandiser | ### Reward points Displays the points that will be credited if the claim is approved. This value is read-only and calculated by the system based on the visibility asset configuration. ### Timeline A full audit trail of every action taken on this claim, including timestamps and user details. See [Timeline and audit trail](#timeline-and-audit-trail) below. ## Taking action Go to **Partners & Promotions** > **Claims Management** > **Visibility** and select **Pending Actions**. You can open a claim from the list or use the **Start Approval** button in the Approval Workflow section to work through the queue in order. You can also open a claim from the row-level action menu. Examine both the Partner Upload and the Merchandiser Upload (if present). Check the coordinates, submitted date, and any remarks. Select the appropriate action: * **Approve** — opens a confirmation modal. Enter a mandatory reason (maximum 50 characters) and confirm. Points are credited to the partner immediately. This action cannot be reverted. * **Reject** — enter a mandatory reason. No points are credited. * **Exit Workflow** — closes the current claim and returns you to the queue without taking any action. Approving a visibility claim is irreversible. Points are credited immediately upon confirmation and cannot be recalled through the admin portal. Review the image evidence carefully before approving. ## Timeline and audit trail Every approval and rejection is recorded in the timeline section of the claim, showing the approver's name, action taken, reason provided, and timestamp. Use the timeline to understand the full history of a claim. ## Permissions Access to visibility claims is controlled by two permissions. | Permission | Effect | | --------------------------- | ---------------------------------------------------------------------------------- | | Approve Visibility | Approver can see and act on all visibility claims in the program | | Approve Assigned Visibility | Approver can only see and act on claims that have been explicitly assigned to them | At least one of **Approve Visibility** or **Approve Assigned Visibility** must be assigned to a user before they can access the visibility claim approval workflow. ## Reporting Visibility claims are included in the standard claims reports. To isolate them, apply the **Claim Type = Visibility** filter when running or exporting a report.