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v7.17 — June 2025

Released: June 2025

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Communications

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Multi-Provider Email & SMS Configuration

Programs can now override the default email and SMS provider at the program level:
  • Configuration is managed by DevOps — it is not exposed in the standard UI
  • Program-level settings override the deployment default
  • If a program-level setting is misconfigured, email and SMS for that program will fail — the system does not fall back to the default configuration

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Maker-Checker for Communication Templates

Promotional, transactional, and custom event templates now require approval before activation:
  • The existing campaign maker-checker permissions are extended to the Communication module
  • Pending notification emails include both campaign and communication approval requests

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Authentication

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LDAP Nested Organisational Unit Support

  • Users from different Organisational Units (OUs) can now log in, create programs, and perform all activities
  • Nested OU structures are supported — LDAP users in nested OUs gain full access
  • The same user cannot exist in multiple OUs simultaneously
  • Password reset and change password features remain disabled when LDAP is enabled
  • LDAP users can access the marketplace as members

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Members

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Maker-Checker for Member Suspension

A new approval workflow governs suspend and reactivate actions:
  • Two new permissions: Verify Suspension Action and Approve Suspension Action
  • Configured under Program Settings → Modules → Suspension Actions
  • Scope: suspend and reactivate only — does not apply to blocked members
  • Blocked member exception: Reactivation of blocked members is immediate (no maker-checker required)
  • Audit trail records checker/approver actions with timestamp and user identifiers
  • Pending notification emails include suspension action requests

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Member Suspension Workflow (RBAC Lock/Unlock)

  • Lock/Unlock and Archive/Unarchive actions for business users are also governed by the Suspension Actions module
  • Audit trail captures approve/reject actions; pending notification emails include these requests

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Points & Expiry

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Updated Bulk Expiry API

  • The ProcessExpiredPoints API has been deprecated and replaced by ProcessBulkExpiredPoints
  • Quarterly expiry can now be triggered in any month within the expiry window — previously it required triggering at the start of the quarter

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OTP Length Configuration

  • OTP length is now configurable via the OTPLength config variable (valid range: 4–8 characters)
  • Defaults to 4 characters if the configured value is outside the valid range
  • Affects GenerateOTP and GenerateOTPByRelationReference APIs (Login and Activation OTP types)
  • OTPs are encrypted in the database and decrypted before sending

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Reporting

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Automated Monthly Transaction Report

  • Monthly and quarterly transaction reports are auto-generated for programs on a scheduled cron
  • Handles up to 1 million members in approximately 10 minutes
  • Configurable API parameters: Program ID and recipient email address

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Transaction History Date Filters

  • Date range filters added to member transaction history with pagination and a rows-per-page selector
  • Initial display shows the last 5 transactions; users can search by processing date
  • Pending transactions (transaction_type = 5) are now visible in the member transaction summary on the admin portal
  • SFTP log improvements: row count tooltip on hover for successful logs; download option available for all statuses (Successful, Failure, Incomplete)

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Redemption

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On-Behalf Redemption

Authorised admin users can now redeem on behalf of members:
  • Requires “edit platform configuration” permission to configure the storefront URL
  • Three member permissions required: View Member Details, View Member, and On Behalf of Redemption
  • Member must have Active status
  • Audit log is created when the admin accesses the member’s account on behalf
  • A confirmation email is sent to the member upon redemption
  • Transaction narration: “Redemption GiftCard”
  • Reports include a new “On Behalf User” column showing the username of the admin who performed the redemption
  • “On behalf redemption” filter shows only on-behalf activity; “Debit by redemption” includes both standard and on-behalf transactions

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Segments

  • Segment names must now be unique (case-insensitive); attempting to create a duplicate name returns an error
  • The Tag field has been removed from segment creation and all selection interfaces
  • Existing segments continue to function without changes

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Rule Engine

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Recurring Date Attributes

Three new attribute types for time-based rules:
  • Day of Week
  • Month of Year
  • Day of Month
These can be used in rule conditions and are compatible with existing date logic and reward calculations. They apply to rules only — not to rule groups.

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Programme Settings

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Abbreviated Number Formatting

  • A new “Enable Abbreviated Numbers” toggle is available under Program Settings → Points Definition → Point Terminology & Rates
  • When enabled: points are displayed as K (thousands), M (millions), B (billions) on the storefront
  • When disabled: points display in standard numeric format

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Naming Flexibility

  • Programs, products, and rules can now share names — internal IDs remain unique
  • Duplicate segment names are still rejected; all other entity names now allow duplicates

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PII in Reports

  • A new Advance Config setting (admin-only, program-level) allows email and phone number to be included in member reports
  • This setting is a one-time enablement and cannot be reversed
  • Only users with report creation permission can export reports that include PII data