Loyalife Help Center
Loyalife is Xoxoday’s customer loyalty platform. Design and run programmes end to end — earn and burn rules, tiers, member segments, partner promotions and redemption — with the reporting to prove they work.
What you can do with Loyalife
The core of the platform, and the guides for each.
Get started
How loyalty works in Loyalife, how to sign in, and what the dashboard shows you.
Members
Enrol members, shape their profiles with custom attributes, and find anyone fast.
Rule engine
The earn-and-burn logic — what a transaction is worth and when points move.
Tiers
Set the levels members climb, what it takes to get there, and what each one unlocks.
Campaigns & communications
Segment the base, then reach it over email, SMS, WhatsApp or push.
Partners & promotions
Run partner-funded offers, banners, QR journeys and gamified promotions.
Redemption & marketplace
Where members spend what they earn, including redemption on their behalf.
Reports & analytics
Programme performance, standard and custom reports, and visual dashboards.
Access & governance
Who can do what, what needs approval, and how fraud is caught before it costs you.
Keep up with Loyalife
What shipped recently, how to build on the platform, and where to get help.
More from Xoxoday
The other two products, each with its own help centre.
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