Logging in
Go to your organization's Loyalife URL
Your organization provides a dedicated Loyalife URL. Navigate to it in your browser.
Enter your credentials
Enter your username (typically your email address or an assigned username) and password. Use the visibility toggle to confirm your password before submitting.
Complete CAPTCHA (if enabled)
If your organization has CAPTCHA enabled, complete the 6-digit challenge. If it is disabled, this step is skipped automatically.
Two-factor authentication rules
| Rule | Detail |
|---|---|
| OTP validity | 60 seconds from the time it is sent |
| Resend limit | Maximum 5 resend attempts per session |
| Incorrect entry lockout | Session locks after 5 incorrect OTP entries |
Inactivity-based password reset
If your account has been inactive beyond the configured threshold (for example, 30 days), Loyalife requires you to reset your password on your next login before granting access. This prevents unauthorized use of dormant accounts.Forgot your password?
Click Forgot Password? on the login screen. Loyalife sends a reset link to your registered email address. Follow the instructions in that email to set a new password.Account lockouts
Accounts can be locked after multiple failed login attempts, or manually by an administrator for security purposes. If your account is locked:- Contact your Loyalife administrator to have it reactivated.
- A password reset may be required before your next login attempt.
LDAP authentication
Organizations using LDAP integrate their existing directory services for centralized authentication. If your organization uses LDAP:- Your credentials are validated against your organization’s LDAP server, not Loyalife directly.
- Password reset is not available within Loyalife. Manage your password through your organization’s IT tools.
- Some user management features within Loyalife are disabled for LDAP-authenticated accounts.