Accessing pending transactions
Navigate to Fraud Prevention → Pending Transactions.What you see
Each pending transaction shows:| Field | Description |
|---|---|
| Transaction ID | Loyalife’s internal reference for the transaction |
| Member | The member associated with the transaction |
| Transaction type | Accrual or redemption |
| Points amount | The number of points involved |
| Reason flagged | The threshold that was exceeded |
| Submitted at | When the transaction was received |
Reviewing a transaction
For each flagged transaction, you can:- View details — see the full transaction data, including the source reference and any metadata submitted with the transaction
- View member profile — check the member’s history to assess whether the transaction looks consistent with their normal activity
Approving a transaction
If the transaction appears legitimate, click Approve. The transaction is processed and points are credited or debited from the member’s account.Rejecting a transaction
If the transaction appears fraudulent or erroneous, click Reject. The transaction is cancelled and no points are moved. The event is recorded in the audit trail.When a pending transaction is rejected after points were already provisionally credited, the cancellation generates a Debit By Cancellation entry on the member’s ledger, netting the balance back. If an approved transaction is later reversed by an admin, it appears as a Debit By Reversal entry. Both are filterable in Transactional reports under Reports & Analytics → Transaction Category.