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Thresholds define the boundaries of normal activity. Transactions that exceed these limits are flagged for review before points are posted or redeemed.

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Accessing threshold settings

  1. Select Fraud Prevention from the left sidebar.
  2. Click Threshold Settings in the upper right corner.

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Accrual thresholds

Set the maximum number of points a member can earn within a defined time window. Example: Flag any accrual where a member accumulates more than 1,000 points in a rolling 30-day window. This prevents scenarios where a configuration error, system exploit, or fraudulent transaction awards an unrealistically large point balance.

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Product code-specific thresholds

You can assign different accrual thresholds to specific product codes (e.g., credit cards, loans, travel bookings). This lets you apply tighter controls to higher-risk product categories while leaving lower-risk products with a more permissive limit. To add a product code threshold:
  1. Click Add Product Code Threshold.
  2. Enter the product code.
  3. Set the maximum points and the time window.

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Redemption thresholds

Set a limit for redemption transactions to flag unusually large redemptions before they are fulfilled.
Redemption thresholds flag transactions for review but do not automatically block the redemption. A flagged redemption will appear in Pending Transactions for manual review.

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Saving your configuration

After configuring all thresholds, click Save. The system immediately begins evaluating all incoming transactions against the new limits.
Changes to thresholds apply to all future transactions. They do not retroactively re-evaluate historical transactions.