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Video Management gives admins control over the video library available to channel partners. You can review and moderate videos submitted by users, publish your own training or promotional content, and control what is visible at any time using status toggles.

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Overview

The video library serves two types of content:
  • User-uploaded videos — submitted by partners or field teams and requiring admin review before they become visible
  • Admin-uploaded videos — training materials, product guides, or promotional content published directly by the admin team

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The video library

The main video list shows all videos in the program. Each entry displays:
FieldDescription
ThumbnailPreview image for the video
TitleName of the video
UploaderThe user or admin who added the video
DateUpload date
DurationLength of the video
StatusCurrent visibility status (see status labels below)
ActionsApprove, reject, enable, disable, delete, or view details
Use the search bar to find videos by title, uploader name, or date. Use the status filter to narrow the list to a specific state.

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Status labels

StatusMeaning
PendingUser-uploaded video awaiting admin review; not visible to partners
ApprovedVideo has been reviewed and is visible to partners (if also enabled)
DisabledVideo exists in the library but has been hidden from partners; can be re-enabled at any time
RejectedVideo was reviewed and declined; not visible to partners

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Approving or rejecting user uploads

User-uploaded videos appear in the library with a Pending status. Review them before they become visible to the wider partner base.
1

Filter by Pending

Use the status filter to show only Pending videos, or locate the video directly in the list.
2

Review the video

Open the video detail view to watch the content and check the uploader information.
3

Approve or reject

  • Select Approve to make the video visible to partners. The status changes to Approved.
  • Select Reject to decline the video. The status changes to Rejected and the video is no longer surfaced to partners.

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Toggling visibility

For videos that are already approved, use the enable/disable toggle to control their visibility without permanently removing them.
  • Disable — sets the status to Disabled and hides the video from partners immediately. The video remains in the library and can be re-enabled.
  • Enable — restores visibility for a previously disabled video.
This is useful for temporarily pulling content during a campaign change or product update.

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Uploading a new video

1

Open the upload form

Select Upload Video from the top of the video library.
2

Select the video file

Choose the video file from your local machine.
3

Add metadata

Fill in the following fields:
FieldRequiredDescription
TitleYesDisplay name shown to partners
DescriptionNoSummary of the video’s content
TagsNoKeywords for search and categorisation
ThumbnailNoCustom preview image; one is generated automatically if not provided
Visibility StatusYesChoose whether the video is active (visible) or inactive (hidden) on upload
4

Submit

Select Upload. The video appears in the library immediately with the visibility status you configured.

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Deleting a video

To permanently remove a video from the library, select Delete from the video’s action menu. A confirmation modal will appear before deletion is processed.
Deletion is permanent. The video file, metadata, and thumbnail are removed and cannot be recovered. Use the Disable toggle if you want to hide a video temporarily rather than remove it entirely.

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Pagination

The video library paginates automatically when the number of videos is large. Use the page controls at the bottom of the list to navigate between pages, or narrow the list using the search and filter options.
Managing videos requires the Video Management permission. Users without this permission cannot view or interact with the video library.