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Rule groups are the organisational backbone of the Rule Engine. They are not just folders — they are the mechanism that determines which members a set of rules applies to and how much those members can earn in aggregate. Every earning rule must belong to a rule group.
Rule Engine — Manage Rule Groups screen showing rule groups displayed as cards in a grid, each card listing the group name, linked segment, status badge (Active/Inactive), and rule count

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Why rule groups matter

Without rule groups, all rules would apply to every member in the program. Rule groups solve three problems that a flat rule list cannot:
ProblemHow rule groups solve it
Different earning rates for different audiencesLink a rule group to a segment — only members in that segment earn from those rules
Preventing over-earning across multiple rulesGroup-level caps limit total earning per member across all rules in the group, per day, month, or lifetime
Organising complexitySeparate rule groups for base earning, promotions, partner schemes, and seasonal offers — each independently managed and togglable

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How rule group evaluation works

When a transaction arrives, Loyalife:
  1. Identifies all active rule groups
  2. For each group with a linked segment, checks whether the transacting member is in that segment
  3. Evaluates every rule inside each qualifying group
  4. Awards rewards from all matching rules across all qualifying groups simultaneously
A member can earn from multiple rule groups in a single transaction. For example, a Gold tier member can earn base points from an “All Members” group and a tier bonus from a “Gold Members” group at the same time — as long as both groups are active and the member is in each group’s segment.

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Rule group properties

PropertyDescription
NameInternal label shown in reports, audit logs, and the maker-checker queue
DescriptionOptional explanation of the group’s purpose
Linked SegmentIf set, rules only apply to members in this segment. Leave unset to apply to all members.
Point LimitMaximum points a member can earn from this group per transaction
Daily CapMaximum points per member per day across all rules in this group
Monthly CapMaximum points per member per calendar month
Lifetime CapMaximum points per member ever — once reached, no further earning from this group
StatusActive or Inactive — toggling pauses all rules in the group instantly
Group-level caps are distinct from rule-level caps. A rule-level cap limits earning per transaction for that specific rule. A group-level cap limits total earning across all rules in the group combined, over a time period.

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Designing rule groups

A well-designed program typically uses several rule groups with clearly separated purposes: 
Rule Group: Base Earning            (no segment — applies to all members)
  └── Rule: 1 point per ₹1 spent

Rule Group: Gold Member Promotions  (segment: Gold tier)
  └── Rule: 2x multiplier on weekends
  └── Rule: 500 bonus points on birthday

Rule Group: New Member Welcome      (segment: Enrolled in last 30 days)
  └── Rule: 3x points on first 3 transactions

Rule Group: Partner Scheme – Brand X (segment: Brand X customers)
  └── Rule: 5 points per ₹1 at Brand X outlets
Each group is managed independently. Pausing Gold Member Promotions has no effect on Base Earning. Enabling a new seasonal group for a limited campaign doesn’t require touching existing groups.

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Creating a rule group

1

Go to Rule Engine

Select Rule Engine from the left sidebar.
2

Click Create Rule Group

Enter a name and optional description. Choose a linked segment if the group should only apply to a specific audience.
3

Configure caps (optional)

Set point limit, daily cap, monthly cap, or lifetime cap if you want to constrain total earning from this group.
4

Save and add rules

Save the group, then add individual earning rules to it using the rule builder.
Update Rule Group modal showing Name field, Description field, Point Limit and Daily Cap inputs, Monthly Cap and Lifetime Cap fields, and a Target Segment dropdown for linking the group to a member segment

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Creating a rule group from the Segment flow

You can also create a rule group directly while building a segment. Use the + Create New Rule Group button inside the segment creation form. The group is automatically linked to the parent segment. After creation, go to Rule Engine to add earning rules to the group.

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Activating and deactivating

Toggling a rule group between Active and Inactive takes effect immediately for new transactions. It does not retroactively apply or reverse points already awarded from rules in that group. When the Maker-Checker workflow is enabled for the Rule Engine, activating or deactivating a rule group requires approval before taking effect.